Our Commitment to You

At Tommy Hilfiger Store, we’re dedicated to bringing you authentic American style that embodies confidence, individuality, and optimism. We understand that finding the perfect fit and style is important, which is why we’ve created a seamless shopping experience with clear shipping and returns policies.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Timeframes

Shipping Method Carrier Cost Delivery Time Features
Standard Shipping DHL or FedEx $12.95 10-15 business days after dispatch Trackable, reliable service
Free Shipping EMS Free on orders over $50 15-25 business days after dispatch Economical option for budget-conscious shoppers

Note: Delivery times are estimates and may vary based on destination, customs processing, and other factors beyond our control. We serve customers worldwide, excluding select remote areas and locations in Asia.

Returns & Exchanges

We want you to love your Tommy Hilfiger purchase. If you’re not completely satisfied, we’re here to help with our straightforward returns process.

Key Return Information

  • Return Window: 15 days from the date of delivery
  • Condition: Items must be unworn, unwashed, and in original packaging with all tags attached
  • Processing Time: 5-7 business days after we receive your return

Return & Exchange Process

1 Initiate Your Return or Exchange

Contact our customer service team within 15 days of receiving your order at [email protected] with your order number and the items you wish to return or exchange.

2 Complete the Return Request Form

Fill out our Return & Exchange Request Form with the following information:

  • Order Number
  • Date of Purchase
  • Your Name, Email, and Phone Number
  • Items to Return/Exchange (Product Name, Size/Color, Quantity)
  • Reason for Return
  • Preferred Resolution (Refund, Exchange, or Store Credit)
  • Customer Signature and Date
3 Package Your Items

Carefully pack the items in their original packaging, including all tags and labels. Include the completed Return Request Form in your package.

4 Ship Your Return

Send your return package to our fulfillment center at:

Tommy Hilfiger Store Returns
25538 Calaroga Avenue
Hayward, US 94545

We recommend using a trackable shipping service and retaining your tracking number. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error.

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Underwear & Nightwear (for hygiene reasons)
  • Swimwear with removed hygiene liners
  • Items that show signs of wear, washing, or damage not related to manufacturing defects
  • Products without original tags and packaging
  • Personalized or custom-made items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue, and we’ll resolve it promptly.

Refund Information

Refund Processing Time

Once we receive your return, please allow 5-7 business days for processing. You will receive an email notification once your refund has been processed.

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account
  • Gift Card or Store Credit: Your refund will be issued as store credit

International Returns: We accept international returns from our global customers. Customers are responsible for any customs duties, taxes, or return shipping costs. Refunds for international returns will be issued in US Dollars, and the amount refunded may vary based on exchange rate fluctuations between the time of purchase and refund.

Exchange Information

Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will contact you to discuss alternatives or issue a refund.

For size exchanges in our premium categories like Suits & Tailoring and Footwear, we recommend contacting our customer service team for personalized sizing advice to ensure your exchange meets your expectations.

Need Assistance?

Our customer service team is here to help with any questions about shipping, returns, or exchanges.

Email: [email protected]

Response Time: Within 24 hours during business days