Our Commitment to Your Satisfaction
At Tommy Hilfiger Store, we’re dedicated to providing you with authentic American style apparel and accessories that exceed your expectations. We understand that sometimes a product may not be the perfect fit or match your vision, which is why we’ve created a straightforward returns and exchanges process.
Key Return Information:
- Return Window: 15 days from the date of delivery
- Condition: Items must be unworn, unwashed, and in original packaging with tags attached
- Processing Time: 5-7 business days after we receive your return
Return & Exchange Process
Step 1: Initiate Your Return or Exchange
To begin the process, please contact our customer service team within 15 days of receiving your order. You can reach us at [email protected] with your order number and the items you wish to return or exchange.
Step 2: Complete the Return Request Form
Fill out the form below and include it with your return package:
RETURN & EXCHANGE REQUEST FORM
Order Number: _________________________
Date of Purchase: _________________________
Name: _________________________
Email: _________________________
Phone: _________________________
Items to Return/Exchange:
Product Name: _________________________
Size/Color: _________________________
Quantity: _________________________
Reason for Return: _________________________
Preferred Resolution:
□ Refund to original payment method
□ Exchange for different size/color (specify): _________________________
□ Store credit
Customer Signature: _________________________
Date: _________________________
Step 3: Package Your Items
Carefully pack the items you’re returning in their original packaging, including all tags and labels. Include the completed Return Request Form in your package.
Step 4: Ship Your Return
Ship your return package to our fulfillment center at:
Tommy Hilfiger Store Returns
25538 Calaroga Avenue
Hayward, US 94545
We recommend using a trackable shipping service and retaining your tracking number. Original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error.
Refund Information
Refund Processing Time
Once we receive your return, please allow 5-7 business days for processing. You will receive an email notification once your refund has been processed.
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your account
If you paid with a gift card or store credit, your refund will be issued as store credit.
Exchange Information
Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will contact you to discuss alternatives or issue a refund.
For size exchanges in our premium categories like Suits & Tailoring and Footwear, we recommend contacting our customer service team for personalized sizing advice to ensure your exchange meets your expectations.
Non-Returnable Items
To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:
- Underwear & Nightwear (for hygiene reasons)
- Swimwear with removed hygiene liners
- Items that show signs of wear, washing, or damage not related to manufacturing defects
- Products without original tags and packaging
- Personalized or custom-made items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue, and we’ll resolve it promptly.
International Returns
As a global retailer serving customers worldwide (excluding select remote areas and locations in Asia), we accept international returns. Customers are responsible for any customs duties, taxes, or return shipping costs associated with international returns.
Refunds for international returns will be issued in US Dollars, and the amount refunded may vary based on exchange rate fluctuations between the time of purchase and refund.
Need Assistance?
Our customer service team is here to help with any questions about returns or exchanges.
Email: [email protected]
Response Time: Within 24 hours during business days
Contact Customer Service