Welcome to Tommy Hilfiger Store! We’re dedicated to bringing you authentic American style with exceptional service. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, our team is here to help.

Product Questions

What types of products do you offer?
We provide a wide range of classic American apparel and accessories, including Accessories, Face + Body, Footwear, Jeans & Trousers, Knitwear & Sweats, Living + Gifts, Outerwear, Shorts, Suits & Tailoring, Swimwear, Tops, and Underwear & Nightwear. Our collections emphasize timeless designs and quality craftsmanship.
Are your products authentic Tommy Hilfiger items?
Yes, all products are genuine Tommy Hilfiger items, sourced directly to ensure the highest quality and authenticity. We take pride in delivering clothing that reflects the iconic American spirit.
Do you have size guides for clothing?
Yes, size guides are available on each product page to help you find the perfect fit. If you need additional sizing advice, feel free to contact our customer service team.

Shipping and Delivery

Where do you ship to?
We offer global delivery to most countries, excluding select remote areas and locations in Asia. You can place orders from anywhere in the world with confidence.
What are your shipping options and costs?
We provide two shipping methods:
– Standard Shipping: Costs $12.95 and uses premium carriers like DHL or FedEx, with delivery in 10-15 business days after dispatch.
– Free Shipping: Available for orders over $50, using EMS services, with delivery in 15-25 business days after dispatch.
All orders are processed within 1-2 business days before shipping.
How can I track my order?
Once your order is dispatched, you’ll receive a shipping notification email with tracking details. You can use this to monitor your package’s journey in real-time.
What if I live in a remote area?
Unfortunately, we do not ship to certain remote regions or parts of Asia. If you’re unsure about your location, please contact us before ordering.

Returns and Exchanges

What is your return policy?
We accept returns within 15 days of receiving your item. Products must be in original condition with tags attached. For details on how to initiate a return, please refer to our returns page or contact customer service.
Are there any items that cannot be returned?
For hygiene reasons, items like underwear and swimwear may not be eligible for return unless defective. Please check the product description for specific restrictions.
How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive the returned item. The time may vary based on your payment method.

Payment and Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information secure?
Yes, we use encrypted payment gateways to protect your data. Your financial information is never stored on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster shopping in the future.

General Inquiries

How can I contact customer service?
For any questions or support, email us at [email protected]. Our team is dedicated to providing prompt and personalized assistance.
What is your company address?
Our headquarters is located at 25538 Calaroga Avenue, Hayward, US 94545. We operate globally to serve you.

Thank you for choosing Tommy Hilfiger Store! We’re committed to delivering not just clothing, but confidence—wherever you are in the world. If you have any other questions, don’t hesitate to reach out.